Patient Concierge

Position Posted May 13th, 2022

Seiler Skin, a concierge cosmetic laser surgery and aesthetics practice based in Birmingham, Ala., seeks a Patient Concierge with related professional experience to join our team. Successful candidates will be patient-service oriented, and possess strong organizational and communications skills. A team-player attitude, strong work ethic and ability to maintain confidentiality is required. Our ideal candidate has contagious enthusiasm, a passion for helping people achieve their skin health goals and the drive to be an active and long-term contributor to the growth of our practice.


A Patient Concierge at Seiler Skin is an integral part of our team. The ideal Patient Concierge candidate will:

  • Schedule new and existing patient appointments
  • Manage and coordinate incoming and outgoing patients
  • Comfortably communicate our product and service pricing structure
  • Communicate with patients regarding billing and accounts receivable
  • Interact with patients regarding their current treatment plans
  • Follow up with patients regarding treatment plan maintenance
  • Be highly proficient with our electronic medical records system
  • Handle incoming calls, and incoming and outgoing mail
  • Liaise with building management and vendors
  • Foster an environment conducive to an exceptional patient experience

Necessary Attributes:

  • Ability to maintain a high level of confidentiality
  • Possesses a sense of urgency and an ability to multi-task
  • Detail-oriented and able to prioritize and re-prioritize throughout the day
  • Outstanding verbal and written communications skills
  • Passionate about helping people on their skin-health journey
  • Energetic, positive attitude
  • Contagious enthusiasm and people-oriented personality
  • Demonstrates leadership at all times
  • Proactively anticipates problems; excellent problem-solving skills; solutions-oriented
  • Ability to work as part of a team
  • Maintains focus and professionalism with patients and team members at all times
  • Possess a strong desire to build a career at Seiler Skin
  • Seeks to develop long-term relationships with our patients
  • Demonstrates pursuit of excellence in all endeavors

Qualifications & Skills:

  • Bachelor’s Degree preferred
  • Minimum of 2+ years experience working in a medical office including dermatology, plastic surgery, medical spa or cosmetic-specialty setting

Benefits & Earned Benefits:

Dr. Warren Seiler is a renowned expert on cosmetic laser surgery and advanced injection techniques. At Seiler Skin, you will be part of a highly trained team that treats the whole patient, not just the underlying symptom. Over time, you will gain autonomy and increased responsibility as a Patient Concierge. You will be a champion for the patient and learn to make decisions that align with treatment plans, backed by the support of Dr. Seiler and his staff.

Additional benefits:

  • Vacation and paid time off
  • Health insurance
  • 401k with company matching program
  • Incentives towards skincare products and procedures

To apply, email

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