Seiler Skin, a concierge cosmetic laser surgery and aesthetics practice based in Birmingham, Ala., seeks a Patient Concierge with related professional experience to join our team. Successful candidates will be patient-service oriented, and possess strong organizational and communications skills. A team-player attitude, strong work ethic and ability to maintain confidentiality is required. Our ideal candidate has contagious enthusiasm, a passion for helping people achieve their skin health goals and the drive to be an active and long-term contributor to the growth of our practice.

Responsibilities:

A Patient Concierge at Seiler Skin is an integral part of our team. The ideal Patient Concierge candidate will:

• Schedule new and existing patient appointments
• Manage and coordinate incoming and outgoing patients
• Comfortably communicate our product and service pricing structure
• Communicate with patients regarding billing and accounts receivable
• Interact with patients regarding their current treatment plans
• Follow up with patients regarding treatment plan maintenance
• Be highly proficient with our electronic medical records system
• Handle incoming calls, and incoming and outgoing mail
• Liaise with building management and vendors
• Foster an environment conducive to an exceptional patient experience

Necessary Attributes:

• Ability to maintain a high level of confidentiality
• Possesses a sense of urgency and an ability to multi-task
• Detail-oriented and able to prioritize and re-prioritize throughout the day
• Outstanding verbal and written communications skills
• Passionate about helping people on their skin-health journey
• Energetic, positive attitude
• Contagious enthusiasm and people-oriented personality
• Demonstrates leadership at all times
• Proactively anticipates problems; excellent problem-solving skills; solutions-oriented
• Ability to work as part of a team
• Maintains focus and professionalism with patients and team members at all times
• Possess a strong desire to build a career at Seiler Skin
• Seeks to develop long-term relationships with our patients
• Demonstrates pursuit of excellence in all endeavors

Qualifications & Skills:

• Bachelor’s Degree preferred
• Minimum of 2+ years experience working in a medical office including dermatology, plastic surgery, medical spa or cosmetic-specialty setting

Benefits & Earned Benefits:

Dr. Warren Seiler is a renowned expert on cosmetic laser surgery and advanced injection techniques. At Seiler Skin, you will be part of a highly trained team that treats the whole patient, not just the underlying symptom. Over time, you will gain autonomy and increased responsibility as a Patient Concierge. You will be a champion for the patient and learn to make decisions that align with treatment plans, backed by the support of Dr. Seiler and his staff.

Additional benefits:

• Vacation and paid time off
• Health insurance
• 401k with company matching program
• Incentives towards skincare products and procedures

To apply, email natalie@seilerskin.com