Patient Concierge
Position Posted May 13th, 2022Seiler Skin, a concierge cosmetic laser surgery and aesthetics practice based in Birmingham, Ala., seeks a Patient Concierge with related professional experience to join our team. Successful candidates will be patient-service oriented, and possess strong organizational and communications skills. A team-player attitude, strong work ethic and ability to maintain confidentiality is required. Our ideal candidate has contagious enthusiasm, a passion for helping people achieve their skin health goals and the drive to be an active and long-term contributor to the growth of our practice.
Responsibilities:
A Patient Concierge at Seiler Skin is an integral part of our team. The ideal Patient Concierge candidate will:
- Schedule new and existing patient appointments
- Manage and coordinate incoming and outgoing patients
- Comfortably communicate our product and service pricing structure
- Communicate with patients regarding billing and accounts receivable
- Interact with patients regarding their current treatment plans
- Follow up with patients regarding treatment plan maintenance
- Be highly proficient with our electronic medical records system
- Handle incoming calls, and incoming and outgoing mail
- Liaise with building management and vendors
- Foster an environment conducive to an exceptional patient experience
Necessary Attributes:
- Ability to maintain a high level of confidentiality
- Possesses a sense of urgency and an ability to multi-task
- Detail-oriented and able to prioritize and re-prioritize throughout the day
- Outstanding verbal and written communications skills
- Passionate about helping people on their skin-health journey
- Energetic, positive attitude
- Contagious enthusiasm and people-oriented personality
- Demonstrates leadership at all times
- Proactively anticipates problems; excellent problem-solving skills; solutions-oriented
- Ability to work as part of a team
- Maintains focus and professionalism with patients and team members at all times
- Possess a strong desire to build a career at Seiler Skin
- Seeks to develop long-term relationships with our patients
- Demonstrates pursuit of excellence in all endeavors
Qualifications & Skills:
- Bachelor’s Degree preferred
- Minimum of 2+ years experience working in a medical office including dermatology, plastic surgery, medical spa or cosmetic-specialty setting
Benefits & Earned Benefits:
Dr. Warren Seiler is a renowned expert on cosmetic laser surgery and advanced injection techniques. At Seiler Skin, you will be part of a highly trained team that treats the whole patient, not just the underlying symptom. Over time, you will gain autonomy and increased responsibility as a Patient Concierge. You will be a champion for the patient and learn to make decisions that align with treatment plans, backed by the support of Dr. Seiler and his staff.
Additional benefits:
- Vacation and paid time off
- Health insurance
- 401k with company matching program
- Incentives towards skincare products and procedures
To apply, email natalie@seilerskin.com